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You can manage your personal details, subscription, security settings, and mailing address directly from your dashboard under Settings. Go to Settings > General to view and update the information outlined below.

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Personal information

Under Settings > General > Personal information , you can view your name, email and phone number. If you need to make changes that are restricted, select Contact Concierge to open a popover where you can copy concierge@trykarat.com or open your default email app with a pre-filled message.

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Manage your Karat Premium subscription

Under Settings > General > Manage Karat Premium subscription, you can:
  • View your current plan (Standard or Karat Premium)
  • See your next billing date
  • View which account is being billed
  • Cancel your subscription
If you’re eligible for a promotional offer or free trial, it will appear under Promotional offers in this section.

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Security settings

Under Settings > General > Security, you can:
  • Change your password
  • Enable or disable two-factor authentication (2FA)
We strongly recommend keeping two-factor authentication turned on for additional account protection. If you’ve forgotten your password, go to app.trykarat.com and click Forgot Password? on the login screen to reset it.

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Address

Your billing address is used for account verification, card statements and related documentation. If you need to update it, select Contact Concierge in the Billing address section to copy our email address or open your default email app. Your mailing address is used for physical card deliveries and other correspondence. To update, go to Settings > General > Mailing Address, enter the updated address, and click Save. Mailing addresses must be valid, physical U.S. addresses that can receive mail. P.O. boxes are not supported for card delivery.

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Requesting banking limit changes

Under Settings > Banking > Banking limits, you can review your current daily and monthly transfer limits. To request a change, select Contact Concierge to copy concierge@trykarat.com or open your default email app.

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When to contact Karat

Some information cannot be changed directly in your dashboard. Use the Contact Concierge option next to any restricted field, or reach our team using the channels in Contact us. Karat is a financial technology company, not a bank. Banking services provided by Grasshopper Bank, N.A., Member FDIC. The Karat Visa® Business Credit Card is issued by Cross River Bank, Member FDIC, and pursuant to a license from Visa️ USA.