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Overview
Overview
Karat Credit Card
Karat Banking
General
Overview
General
What kind of card is Karat?
What is the Karat card made of?
Where can I use the Karat card?
Can I use the Karat card for purchases that aren't business-related?
Can I get a Karat card if I’m not in the US or I’m not a US resident?
How do the rewards work?
What logo/design is on the card?
What are the start and end dates of the billing cycle?
When is payment due?
Applying
How do I apply for a Karat card?
What information will I need to provide when I apply?
Can I apply without an American bank account?
I'm having issues connecting my bank with Plaid
Eligibility, underwriting, and limits
Who qualifies for the Karat card?
What are the types of accounts I can link?
How long does a bank account need to be open before I can link it to boost my limit?
What factors are used to determine my limit?
Customization, shipping, and activation
What card colors can I choose from?
When, where, and how will my Karat card arrive?
How do I activate my Karat card?
Rewards
How does Karat's rewards program work?
Can I change my rewards?
I bought a few different items from a store—some are within my rewards categories and some aren’t. Can I be rewarded for the items that are within my categories?
I have a purchase that wasn't rewarded—can this be fixed?
How do I redeem my rewards?
Why was a purchase that fell within one of my categories not rewarded?
Managing cards
How do I set and adjust limits on my Karat cards?
Can I deactivate and reactivate cards?
Your Karat Credit Card account
How do I change my linked bank for payment?
What are the figures in my transactions page?
Where can I pull a transaction report?
What do the different statuses mean in my transaction list?
Referrals
How do I refer someone to Karat?
What is needed from my referrals to credit my account?
Is there a limit to the number of referrals I can make?
What do I earn when I refer people?
Billing and payment
Is there a grace period?
Can I change my payment due date?
How do I reschedule a payment?
How do I pay my bill early?
Disputes
Does Karat offer chargebacks?
How do I dispute a transaction?
Does Karat offer purchase protection?
Fraud and theft
There's fraudulent activity on my account
My card was lost or stolen
Connected banks
What is Plaid?
What if my bank isn't compatible with Plaid?
What's the difference between Plaid and ACH?
I'm having issues connecting my bank via Plaid—what should I do?
Can I add multiple bank accounts?
Holds and refunds
I'm expecting a refund but the card I used has been deactivated. Will I still get the refund?
A refund is taking longer than expected—should I reach out to Karat or the merchant?
I'm waiting for a hotel to release the hold on my card—how long does this take?
Data exports and QuickBooks
Karat + QuickBooks
Travel and international use
Can I use my card outside of the US?
Are there fees for international use?
Should I give Karat a heads-up before I travel?
Overview
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Learn more about the Karat Credit Card in the below sections.
Card Basics & Features
General
Rewards
Connected banks
Data exports and Quickbooks
Application and Eligibility
Applying
Eligibility, underwriting, and limits
Customization, shipping, and activation
Account Management & Card Usage
Managing cards
Your Karat Credit Card account
Referrals
Billing and payment
Security & Compliance
Disputes
Fraud and theft
Travel and international use
Holds and refunds
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What kind of card is Karat?
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