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General
- What kind of card is Karat?
- What is the Karat card made of?
- Where can I use the Karat card?
- Can I use the Karat card for purchases that aren't business-related?
- Can I get a Karat card if I’m not in the US or I’m not a US resident?
- How do the rewards work?
- What logo/design is on the card?
- What are the start and end dates of the billing cycle?
- When is payment due?
Applying
Eligibility, underwriting, and limits
Customization, shipping, and activation
Rewards
- How does Karat's rewards program work?
- Can I change my rewards?
- I bought a few different items from a store—some are within my rewards categories and some aren’t. Can I be rewarded for the items that are within my categories?
- I have a purchase that wasn't rewarded—can this be fixed?
- How do I redeem my rewards?
- Why was a purchase that fell within one of my categories not rewarded?
Managing cards
Your Karat Credit Card account
Referrals
Billing and payment
Disputes
Connected banks
Holds and refunds
Data exports and QuickBooks
I'm expecting a refund but the card I used has been deactivated. Will I still get the refund?
Yes—even if the card used for the purchase is deactivated, the refund will still hit your Karat account.
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Can I add multiple bank accounts?A refund is taking longer than expected—should I reach out to Karat or the merchant?
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